Three customer service lessons from Tim Hortons – The Globe and Mail

http://www.theglobeandmail.com/report-on-business/small-business/sb-marketing/customer-service/three-customer-service-lessons-from-tim-hortons/article17516694/

Here’s where I’m going to bust Tim’s bubble.  An in store 20 minute limit where seating couches and a TV and a fireplace DOES NOT COMPUTE NOR MAKE SENSE TO KICK OUT GOOD PAYING QUIET CLIENTS BY SECURITY GUARDS.

LOCATION…
TIM AT CORNER OF 7TH AVE. & MACLEOD STREET, CALGARY.  IN ROCKY MOUNTAIN PLAZA BUILDING.

BAD DECISIONS AND POOR PUBLIC RELATIONS !!!

STUPID STUPID AND MORE STUPID !

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